Frequently Asked Questions
Everything You Need to Know About Our Cleaning Services
Keeping your home clean shouldn't be a hassle. At [Your Company Name], we aim to answer all your questions and provide a seamless cleaning experience. Whether you're scheduling a one-time deep clean or regular service, our FAQs are here to help you feel confident in your choice.
Trust us to make your space shine while answering every concern, from eco-friendly products to detailed policies. Scroll through for transparent answers or reach out directly to our team!
Frequently asked questions
What types of cleaning services do you offer?
We provide general, deep, and move-in/move-out cleaning services for residential spaces up to 3,500 sq ft.
What is included in a standard cleaning service?
Standard cleaning includes dusting, vacuuming, mopping, and cleaning bathrooms and kitchens.
Do I need to provide cleaning supplies?
No, our cleaners bring their own supplies.
Can I request special cleaning services?
Yes, special requests like oven cleaning or window washing can be added for an extra fee.
How long does a typical cleaning session last?
It depends on the property size. Typically, 2–4 hours.
How are services priced?
Our pricing is based on property size, cleaning level, and service frequency. Personalized quotes are available.
Do I need to be home during the cleaning?
No, as long as we have access to the property.[If you're not home during the cleaning, we'll send you a text message when we arrive and when we're finished. You can also request photos of the completed work].
What payment methods do you accept?
We accept cash, PayPal, Venmo, Zelle, and checks (checks must be signed in person).
What should I do before the cleaning?
Store valuable items and organize personal belongings so our team can focus on cleaning.
Frequently asked questions
What is your cancellation policy?
Cancellations within 24 hours incur a $25 fee. Less than 2 hours’ notice results in the full fee being charged.
What if I’m not satisfied with the cleaning?
Contact us within 24 hours, and we’ll address any issues to ensure your satisfaction.
Do you use gloves during cleaning?
Yes, we use disposable gloves and change them when moving between cleaning zones (e.g., from the bathroom to another area).
How do you prevent cross-contamination?
We use a color-coded system: yellow cloths for kitchens, blue for bathrooms, and green for common areas and bedrooms.
What disposable materials do you use?
We use disposable gloves, disinfecting wipes, dusters, mops, and wood or leather cleaning cloths.
Do you provide steam disinfection?
Yes, we use steam cleaning machines for a deeper clean without strong chemicals.
Do you offer eco-friendly cleaning with vinegar or steam?
Yes, we can use steam cleaning, vinegar, and soap for a chemical-free option. Our vinegar has essential oil scents.
Do I need to provide cleaning supplies?
No, our cleaners bring their own supplies and equipment for the job.
What should I do before the cleaning?
Store valuable items and organize personal belongings so our team can focus on cleaning.
Frequently asked questions
What is [Your Brand Name]?
[Your Brand Name] is a [brief description of your business or service]. We are passionate about [your mission statement].
How does your product/service work?
We offer a [brief explanation of how your product or service helps your customers]. Our process is [simple/efficient/convenient] and [positive adjective] for you.
How much does it cost?
Our pricing varies depending on [what factors affect your price]. We offer a variety of options to fit your needs and budget. Please visit our [pricing page/contact us] for more information.
Do you offer [specific service inquiry]?
Unfortunately, we don't currently offer [specific service inquiry]. However, we do offer [alternative service] which might be helpful.
How can I contact you?
You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.
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Estamos aquí para resolver tus dudas y preguntas frecuentes.
Address
3514 Pierce St NE, Minneapolis, 55418
